Contact & FAQs
For any questions or concerns, please contact us at firstname.lastname@example.org or the below address:
Star Animal Sundays
8 The Green #5968
Dover, DE 19901
What is Star Animal Sundays?
Star Animal Sundays uses 10k repurposed gold and ethically sourced diamonds. The charms are made in Los Angeles and New York City. We are inspired by the many cultures around the world that honor the special connection to the creatures with whom we share the world.
Star Animal Sundays exists at the crossroads of nature, symbolism, and wellness. We offer a unique way to forge a stronger connection with yourself, nature, and loved ones through finding and connecting with the powerful spirit of animals.
Who is behind the brand?
Star Animal Sundays was developed by a group of creatives with backgrounds in jewelry design. They were inspired to develop a line of ethically-sourced jewelry that honors the many cultures that believe in power animal guides, and inspires self-discovery among their customers.
Why did you choose spirit power animals as inspiration for the line?
Star Animal Sundays is inspired by the many cultures around the world that honor our special connection to the creatures with whom we share the world. We have immense appreciation and respect for these animals' strength, their beauty, and their remarkable gifts, and have imagined these values in each of our handcrafted pieces.
The most ancient of people reflected a deep belief in animals that has spanned the ages and continents from cave drawings to hieroglyphics, ancient Greek mythology to Norse mythology. In Hinduism it is believed that people can be reborn again and again -- sometimes as humans, sometimes as animals.
Can I have more than one spirit power animal?
As we transition and evolve through life we may find that we relate to more than one animal. Sometimes we’ll find that we relate to more than one animal at once, or relate to multiple animals separately at various times. Finding your animal, and discovering which ones you identify with most, is a personal discovery. Your animal can come to you, or you can choose your animal.
What does it mean that the pieces are blessed by a Shaman?
The Shaman cleanses and purifies the energy of each piece to prepare it for the owner.
Can I order an animal charm in a different colored metal?
Yes! You can order your charm in 10 karat rose gold or 10 karat white gold, however, your purchase will be final sale. Our rose gold is a soft rose, not brassy. Our white gold is brushed, not shiny, just like the yellow gold.
How quickly do items ship once ordered?
All Star Animal Sundays jewelry is handcrafted and blessed by a shaman just for you. All items may take up to 2 weeks to ship, however we will always do our best to ship as soon as possible. Please note: due to Covid-19 your items may experience production and shipping delays.
What are my shipping options?
All U.S orders are shipped via USPS or UPS. At checkout, please choose one of the following options:
- Standard Shipping - 2-4 business days within the United States
- Expedited Shipping - 3 business days
- Next Day - 1 business day
- International Shipping: Price depending on country
IMPORTANT: If you choose Expedited Shipping or Next Day, your item may still take 2 weeks to be created and be ready to ship, however the shipping method will be expedited accordingly once ready.
Do you ship outside of the United States?
Yes! We ship worldwide.
Any customs fees, import duties, taxes, or other local charges are your responsibility. They are beyond our control as they are set by the Customs Authority of the destination country, and they depend on a number of factors such as local VAT rates and local import taxes.
International customs duties and sales taxes are non-refundable through Star Animal Sundays, but you may be able to recover these by contacting your local customs office directly. As it varies from country to country, you might want to check your customs office's policy before returning your items.
For further inquiries regarding international orders, please reach out to email@example.com
What is your return policy?
All unused, undamaged items can be returned for full refund within 15 days of receipt. We offer FREE returns within the United States.
To initiate a return, please email firstname.lastname@example.org to receive return approval and authorization number. All returns must be pre-approved by customer service.
In order for a return to be approved, the items must meet the below criteria:
- All items must be in original and unused condition. Items showing any sign of wear or damage will not be eligible for return.
- All items must be returned in original packaging with all materials and packaging undamaged and completely in tact. Any items returned with packaging elements missing or damaged will be evaluated on a case by case basis and may be subject to a restocking fee. Restocking fee may vary from $5-$70 depending on extent of damage - our customer service team will communicate directly with you to confirm any charges before processing the return.
- Return must be imitated within 15 days of receipt of the item
By placing an order, you agree to the above return policy.
All Star Animal Sundays items are inspected carefully before shipping. If you believe you have received a damaged item, please immediately contact email@example.com with photos of your item.
Do you offer repairs on damaged items?
Yes! We offer complimentary repairs within 90 days of receipt for any items that have not been misused.
If you require a repair, please email photos of the issue or damage to firstname.lastname@example.org to initiate the process.
Repairs may take up to three weeks to complete.
We do not offer free repairs on misused items.
Do you offer price adjustments?
If we change the price on an item, or offer a special promotion, we will honor price adjustments within 30 days of purchase.
What is your jewelry made of?
Our jewelry is made of 10K repurposed gold and ethically-sourced diamonds. Our diamonds are guaranteed conflict-free and we follow environmentally-sound practices so the eco-system is preserved with no harm to human or animal. Our gold plate is made of 10k gold plate. Our charms are made in Los Angeles and New York (however, our chains are manufactured in Indonesia).
How do I redeem my e-gift card?
Simply enter the code provided via email into the “discount code/gift” field at checkout. The value of your gift card will be automatically deducted from your order. Should a balance be owed, you can use a credit card.